Help Center
We're Here to Help
Have questions about your local order, neighborhood delivery, or opening a new store on Citykart? Reach out to our customer care and merchant operations team.
Customer Support Email
For order tracking queries, delivery feedback, and platform support:
support@citykart.shopMerchant Helpdesk
For store onboarding, product listing help, and catalog inquiries:
merchants@citykart.shopOperational Hours
Our support team is available Monday through Sunday, 08:00 AM to 10:00 PM IST to assist with live local deliveries.
Quick Resolution
Need to cancel or modify a live order? Open "My Orders" in the top navigation to view store phone numbers and delivery status in real-time.