Delivery, Order Tracking & Returns
Clear, transparent policies for neighborhood doorstep fulfillment across all Citykart partner stores.
15–45 Min Delivery
Orders are fulfilled directly from neighborhood shops in your city, eliminating multi-day transit hubs.
Inspect at Doorstep
Open and verify your package before paying via Cash on Delivery or scanning the courier’s UPI QR code.
Immediate Returns
If an item is incorrect or damaged upon arrival, return it directly to the delivery person with zero penalty.
1. Delivery Coverage & Fees
Delivery coverage is determined by each local store's configured service radius (typically 5 to 15 kilometers within the city). Delivery charges, if any, are clearly listed by the store in the order breakdown before you confirm your order.
2. Order Tracking in Real Time
Customers can monitor their orders in real-time through the "My Orders" section in the top header. The tracker updates across four discrete stages: (1) Order received, (2) Preparing & packing at shop, (3) Out for delivery, and (4) Completed & paid.
3. Cancellations & Replacements
Orders can be canceled free of charge before the store marks the package as "Out for delivery". If an item is missing or damaged, the store will dispatch a replacement during the same business day or adjust the payable balance.