Terms & Conditions

2.1 Independent Sellers

Citykart operates as a marketplace platform that enables buyers to discover products offered by independent sellers. Unless expressly stated otherwise in a separate written agreement, sellers operate independently and are responsible for their own products, stores, sales and fulfillment activities.

2.2 Order Acceptance and Processing

Each seller is responsible for reviewing incoming orders, determining whether to accept or reject them in accordance with applicable law and the platform's existing policies, maintaining accurate product information and availability, and processing accepted orders.

An order submission or acknowledgement by Citykart does not necessarily mean that the seller has accepted the order. The order's actual status will be displayed according to the platform's order-management workflow.

2.3 Product Quality and Accuracy

Sellers are responsible for the accuracy of their product descriptions, prices, images, specifications, stock information and other representations. Sellers are responsible for supplying products that conform to applicable legal requirements and the representations made to buyers.

2.4 Packaging, Fulfillment and Delivery

Unless a separate written arrangement explicitly states otherwise, sellers are responsible for preparing, packaging and fulfilling accepted orders; arranging and completing delivery or pickup; communicating material delivery updates; and addressing delivery delays, failed deliveries, damaged goods or non-delivery.

Any delivery estimates shown on the platform are subject to the applicable seller arrangements and should not be represented as guaranteed unless an authorized policy expressly provides otherwise.

2.5 Customer Service, Cancellations, Returns and Refunds

Sellers are responsible for handling order-related customer service and for fulfilling their applicable cancellation, return, replacement, refund and warranty obligations, subject to applicable law and the platform's existing policies.

Nothing in this section overrides a buyer's mandatory statutory rights or any refund, cancellation or dispute policy expressly applicable to the transaction.

2.6 Disputes Between Buyers and Sellers

Buyers and sellers are expected to communicate in good faith to resolve disputes concerning products, order acceptance, payment, product condition, delivery, cancellations, returns or refunds.

Citykart does not ordinarily undertake the seller's operational responsibilities merely because an order was placed through the platform. However, Citykart may provide the platform's existing support, reporting or dispute-escalation mechanisms where available or legally required.

2.7 Platform Role and Limits of Liability

Citykart provides technology and marketplace services that facilitate discovery and interaction between buyers and independent sellers. Except where expressly stated in an applicable agreement or required by law, Citykart is not the seller of listed products and does not itself undertake each seller's product-supply or delivery obligations.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any non-waivable consumer rights or obligations imposed on the platform under applicable law.

2.8 Seller's Independent Obligations

Each seller remains responsible for complying with applicable product-safety, consumer-protection, tax, licensing, delivery and other legal obligations relevant to the seller's business and transactions.